SOUL INSIGHT TERMS OF USE

Effective date: 1 August 2026

1. Introduction

   1. These Terms of Use govern your access to and use of the websites, accounts, platforms, courses, webinars, events, memberships, communities, coaching programmes, videos, recordings, downloadable resources and other services operated by Soul Insight Sdn. Bhd.

2. These Terms of Use form a legally binding agreement between the User and:

Soul Insight Sdn. Bhd.
Registration No. 202501013852 (1615266-A)

Registered and correspondence address:

1-23-5 Menara Bangkok Bank
Berjaya Central Park
Jalan Ampang
50450 Kuala Lumpur
Malaysia

Email: [email protected]

References to “Soul Insight”, “we”, “us” and “our” mean Soul Insight Sdn. Bhd.

References to “the User” mean the person who creates an account, purchases, receives access to or uses a Soul Insight service.

2. Acceptance of these Terms

   1. By accessing or using any Soul Insight service, including but not limited to creating an account, selecting the applicable acceptance checkbox, purchasing a product, enrolling in a programme, joining a webinar, accessing a community or downloading materials, the User confirm and acknowledge that he or she:

1. has read and understood these Terms;

2. agree to be bound by these Terms;

3. is/are legally capable of entering into this agreement;

4. the information provided is accurate;

5. is/are at least 18 years old.

2. If the User do not agree to these Terms, he or she must immediately cease accessing or using any Soul Insight service and must not create an account, purchase, access or use any services from Soul Insight.

3. Electronic acceptance, including by ticking an acceptance checkbox or clicking a button indicating agreement (where applicable), shall constitute valid acceptance of these Terms and may be relied upon as evidence of the User's agreement. 

4. Related documents

   1. These Terms should be read together with, and form part of, the following documents (where applicable):

1. the Soul Insight Privacy Policy;

2. the description of the specific product or offer;

3. the checkout information;

4. community guidelines;

5. online course instructions;

6. webinar instructions;

7. any programme-specific rules;

8. any separate consent form; and 

9. any applicable cancellation, attendance or participation notice.

2. The specific product description and checkout terms applicable at the time of purchase shall form part of these Terms and the agreement between Soul Insight and the User.

3. In the event of any inconsistency between these Terms and any other applicable document:

1. Any mandatory provision of Malaysian law shall prevail;

2. a specifically agreed written term between Soul Insight and the User for the relevant product or service shall prevails over these general Terms to the extent of the inconsistency;

3. these Terms shall prevail over any informal promotional statements;

4. no social-media post, verbal statement or representation shall amend or vary these Terms unless expressly confirmed by Soul Insight in writing.

4. Eligibility

   1. Soul Insight services are primarily intended for users in Malaysia who are at least 18 years of age.

2. Children below the age of 18 years must not independently create accounts, make purchases, join communities, submit assignments, provide personal data, or access or participate in adult-facing Services without the consent, supervision and authorisation of their parent or legal guardian. 

3. Where a User provides any information relating to a child or another individual, the User represents and warrants that he or she has the necessary authority or consent to provide such information and that such disclosure complies with all applicable laws. 

4. Our services are intended primarily for adults including parents, legal guardians, caregivers, educators and professionals.

5. Soul Insight reserve the right to refuse, suspend or terminate a User’s access to the services where eligibility requirements under these Terms are not met.

6. Soul Insight may, at its sole discretion, make selected services available to Users outside Malaysia. Where a User accesses the services from outside Malaysia, that User remains responsible for compliance with local law to the extent applicable, but nothing in these Terms obliges Soul Insight to make any service available in a particular jurisdiction.

5. Nature of Soul Insight services

   1. Soul Insight provides educational and supportive programmes (“the Services”) concerning various subjects, including but not limited to:

1. ADHD;

2. parenting;

3. child development;

4. neurodiversity;

5. behaviour;

6. learning;

7. executive functioning;

8. family relationships;

9. mental wellbeing; and 

10. human development.

2. The Services may include, without limitation:

1. free webinars;

2. paid webinars;

3. webinar bundles;

4. recorded courses;

5. full programmes;

6. online courses

7. memberships;

8. communities;

9. group guidance;

10. group coaching;

11. workshops;

12. downloadable resources;

13. worksheets;

14. quizzes;

15. assignments;

16. certificates;

17. public educational content;

18. future programmes described at the point of sale.

3. The exact content, features, benefits, duration and access rules of each Service shall be as specified in the applicable offer at the time of purchase.

6. Educational information only

   1. Unless expressly stated otherwise under a separate written professional-service agreement, the Services are intended solely to provide general educational information and support. 

2. Accordingly, the Services do not include, and must not be construed as providing, any of the following: 

1. medical diagnosis;

2. psychological diagnosis;

3. psychiatric assessment;

4. medical advice;

5. individual treatment;

6. prescription;

7. medication management;

8. psychotherapy;

9. individual clinical consultation;

10. individual professional assessment;

11. legal advice; or 

12. emergency intervention.

3. The use of a professional title, qualification or designation by any speaker, facilitator or contributor does not, by itself create any individual doctor-patient, therapist-client or other professional-client relationship between Soul Insight, the speaker or contributor, and any User.

4. Information provided through a course, webinar, community, Q&A session, email or general discussion is based on limited general information and is not a substitute for an individual assessment.

5. No content made available by Soul Insight through the Services is intended to create, and shall not be construed as creating, any individual clinical, therapeutic, counselling, medical, psychiatric, legal, or other regulated professional relationship between Soul Insight and any User. 

7. Consult qualified professionals

   1. The User acknowledges and agrees that the Services are not a substitute for professional advice. Where appropriate, the User should seek advice from an appropriately qualified healthcare or other relevant professional regarding:

1. diagnosis;

2. medication;

3. treatment;

4. therapy;

5. serious behavioural concerns;

6. developmental concerns;

7. safety concerns; and 

8. a child’s individual circumstances.

2. The User must not start, stop, increase, reduce or otherwise change medication or treatment solely in reliance on information provided by Soul Insight through the Services.

3. Any decision concerning medication, treatment, diagnosis or clinical care shall remain solely the responsibility of the User and the appropriately qualified healthcare or other relevant professional responsible for the individual concerned.

8. Emergencies and crises

   1. The Services are not intended to provide emergency, crisis, safeguarding or urgent-care service.

2. Users must not use the Services, including the course platform, webinars, online courses, community posts, email, WhatsApp, assignments or contact forms, to seek emergency or urgent assistance. 

3. Where there is an immediate risk of harm, medical emergency, safeguarding issue or crisis, Users should immediately contact the relevant Malaysian emergency services or appropriate qualified healthcare or crisis provider.

4. Soul Insight does not guarantee that any communication submitted through the Services will be reviewed, received or responded to immediately and shall not be relied upon for emergency assistance.

5. If Soul Insight becomes aware of any communication that appears to indicate an immediate risk of harm, Soul Insight may, but is not obliged to, take any step considered reasonably appropriate for safety, including attempting to direct the participant to emergency or safeguarding support. 

9. No guaranteed result

   1. The User acknowledges and agrees that ADHD, child development, parenting circumstances and family needs vary between individuals and that outcomes may differ from one individual to another.

2. Accordingly, Soul Insight does not guarantee that:

1. a child’s symptoms will improve;

2. behaviour will change;

3. a particular strategy will work;

4. medication or treatment outcomes will change;

5. school performance will improve;

6. relationships will improve;

7. conflict will stop;

8. a participant will complete the programme;

9. a participant will achieve any specific personal, educational, professional or financial result; or 

10. the services will prevent a crisis or adverse event.

3. Examples, characters, stories and scenarios are illustrative and must not be construed as an individual prediction or personalised recommendation.

4. The User remains solely responsible for deciding whether and how any information provided through the Services should be applied to his or her own circumstances.

10. Accounts

    1. The User must provide accurate, current and complete information when creating or maintaining an account.

2. Unless otherwise expressly permitted by Soul Insight, each standard account is personal, non-transferable and may only be used by the authorised account holder. 

3. The User must:

1. keep login credentials confidential;

2. use a secure password;

3. notify Soul Insight promptly of suspected unauthorised access;

4. not allow another person to use your account;

5. not impersonate another person;

6. not attempt to bypass access restrictions.

4. The User may use his or her account on multiple personal devices, subject to reasonable technical and security controls.

5. Soul Insight reserves the right to monitor account activity and unusual access patterns for the purposes of security, fraud prevention, enforcement of these Terms and protection of its  intellectual property. Where Soul Insight reasonably suspects unauthorised account sharing, misuse or other breach of these Terms, it may suspend or restrict access pending investigation. 

11. Couple plans

    1. Where offered by Soul Insight, a  Couple Plan provides access to two separately authorised adult Users, subject to the applicable offer and these Terms.

2. Each participant must  register and maintain his or her own account using his or her own name, email address and login credentials. 

3. A couple plan must not be implemented through password sharing or the use of a single account by multiple Users.

4. Unless otherwise specified in the applicable offer, a Couple Plan access is intended for spouses, partners or two designated primary adult caregivers.

5. The primary purchaser is responsible for providing accurate information required to establish the second account.

6. Unless Soul Insight agrees otherwise, the designated second participant may not be replaced after enrolment.

12. Products and access periods

Unless otherwise expressly stated in the applicable offer, the access period for each Service shall be determined in accordance with this Clause.

1. Full Parenting ADHD course

   1. Unless a different offer is clearly stated, the full Parenting ADHD course provides access for a period of two (2) years from the enrolment date.

2. At the end of the access period:

1. access may automatically expire;

2. unfinished progress may no longer be available;

3. downloaded materials already lawfully retained for personal use remain subject to these Terms;

4. any extension or renewal may require additional payment as determined by Soul Insight.

2. Paid webinars

   1. Unless otherwise stated in the applicable offer:

1. a paid webinar includes access to the live event;

2. an eligible replay is available for 14 days;

3. related mini-course or event materials are available for 14 days;

4. access expires automatically after the stated period.

3. Free introductory webinar

   1. The current free introductory webinar does not include a guaranteed private replay.

2. Soul Insight may edit and publish the recording publicly, including on YouTube, subject to participant privacy and consent requirements.

4. Membership

   1. Membership benefits apply only while the membership is active and paid.

2. Membership benefits may include:

1. community access;

2. selected live webinars;

3. Q&A sessions;

4. group guidance;

5. coaching-style implementation sessions;

6. new resources;

7. selected content replays;

8. other benefits described in the applicable plan.

3. Membership does not automatically create permanent ownership of:

1. all webinars;

2. all webinar replays;

3. every future programme;

4. the full course;

5. membership-only resources.

4. A separately purchased course remains subject to its own access period even if membership is later cancelled.

5. Coaching

   1. Group coaching, small-group coaching or other higher-touch support may be subject to:

1. separate eligibility;

2. capacity limits;

3. additional fees;

4. separate joining and attendance rules;

5. additional privacy or consent requirements;

6. separate terms.

13. Product descriptions and changes

    1. Soul Insight will use reasonable efforts to ensure that the descriptions of its Services are accurate at the time they are published.

2. Soul Insight reserves the right to modify the content, speakers, delivery methods, schedules, resources or features of any Service where reasonably necessary, including due to:

1. expert availability;

2. clinical updates;

3. legal or regulatory concerns;

4. technical constraints;

5. quality improvements;

6. platform changes;

7. safety concerns; or 

8. programme development;

9. events outside Soul Insight’s reasonable control.

3. Without limiting Clause 13.2, Soul Insight may, where reasonably necessary:

1. update course content;

2. correct errors;

3. replace outdated material;

4. remove unsafe, misleading or legally problematic content;

5. revise examples;

6. change technical delivery;

7. reorganise content;

8. substitute a suitably qualified speaker;

9. make reasonable programme improvements.

4. Soul Insight is not required to preserve outdated or unsafe material merely because it was previously included.

14. Pricing and taxes

    1. Prices are displayed in Malaysian Ringgit (RM) unless stated otherwise.

2. Displayed consumer prices are intended to include applicable taxes unless the checkout clearly states otherwise.

3. Soul Insight may change prices for future purchases at any time.

4. A price change does not retrospectively alter a completed one-time purchase.

5. For an existing recurring membership, Soul Insight will provide at least three (3) months’ advance notice of a material price increase, unless a shorter period is required because of tax, law, payment-provider requirements or circumstances outside Soul Insight’s reasonable control.

6. Continued use after the new price takes effect constitutes acceptance of the new recurring price, subject to any cancellation rights.

15. Payments

    1. Payments for the Services may be processed through Stripe or another authorised payment provider as determined by Soul Insight from time to time.

2. By purchasing any Service, the User  authorise the relevant provider and Soul Insight to process the applicable payment in accordance with these Terms and the payment provider's applicable terms and condition. s.

3. The User is responsible for providing valid payment information, ensuring sufficient funds are available, paying the applicable purchase price, maintaining current billing information and reviewing the applicable payment schedule prior to completing any purchase.

4. Soul Insight does not ordinarily receive or store complete card credentials.

5. Payment processing may also be subject to the payment provider’s terms.

6. Where the User initiates a chargeback or payment dispute in circumstances where Soul Insight reasonably believes the relevant charge was validly incurred, Soul Insight may suspend access to the affected Service pending resolution of the dispute, without prejudice to any rights or remedies available to Soul Insight and without affecting any non-excludable rights of the User under applicable law. 

16. Payment plans

    1. A course payment plan is an instalment arrangement for the full purchase price of the relevant Service. It is not a cancel-anytime membership unless expressly described as such.

2. By selecting a payment plan, the User agrees to pay all scheduled instalments, regardless of the extent to which the Services have been accessed or used, unless otherwise required by applicable law.

3. The applicable access period commences on the original enrolment date unless the applicable offer states otherwise.

4. If the User fails to make any instalment payment when due, Soul Insight may, without limiting any other rights or remedies available to it:

1. access may be suspended immediately;

2. the payment provider may retry payment;

3. Soul Insight may request updated payment information;

4. access may remain suspended until payment is brought up to date;

5. Soul Insight may cancel access for continued non-payment;

6. outstanding amounts may remain payable.

5. Soul Insight may also deactivate future scheduled access, certificates, community participation, or replay availability while an instalment remains overdue. To the extent permitted by law, Soul Insight may take reasonable steps to recover overdue amounts and reasonable recovery costs.

17. Recurring memberships

    1. A recurring membership automatically renews at the stated billing frequency specified at the time of purchase until cancelled.

2. Prior to completing the purchase of a recurring membership, the user will be shown or provided with (where applicable):

1. the price;

2. billing frequency;

3. renewal basis;

4. included benefits;

5. cancellation method;

6. consequences of cancellation.

3. The User may cancel the automatic future renewal of a recurring membership at any time through the available account or billing process or by contacting Soul Insight.

4. Upon cancellation of the automatic renewal:

1. no further renewal should be charged after the effective cancellation date;

2. access continues until the end of the already-paid billing period;

3. membership-only benefits then end;

4. separately purchased course access remains unaffected.

5. Failure to use membership benefits does not itself entitle the User to a refund. Cancellation of future renewal does not affect any fees already validly incurred before the effective cancellation date. 

18. No-refund policy

    1. Except where a refund, replacement or other remedy is required by applicable Malaysian law or expressly offered in writing by Soul Insight, all purchases of the Services are final and non-refundable.

2. Without limitation, this no-refund policy applies to the following Services:

1. full courses;

2. couple plans;

3. webinar tickets;

4. webinar bundles;

5. webinar passes;

6. memberships;

7. annual memberships;

8. payment plans;

9. coaching;

10. downloadable resources;

11. discounted purchases;

12. promotional offers.

3. Before completing any purchase, the User is responsible for reviewing the applicable product description, access period, event date, technical requirements, suitability, billing frequency and payment plan obligations.

4. Nothing in these Terms excludes a statutory right or remedy that cannot lawfully be excluded.

19. Missed webinars

    1. Subject to Clause 18 and any applicable Malaysian law, If the User fails to attend a webinar for any reason, the User shall not be entitled to any refund, credit or replacement session unless otherwise expressly stated in the applicable offer.

2. Where the purchased offer includes replay access, the replay will ordinarily remain available for fourteen (14) days.

3. The User is responsible for:

1. joining at the correct time;

2. checking the event date;

3. checking your email;

4. checking spam or junk folders;

5. maintaining suitable internet access;

6. using a compatible device;

7. installing or accessing the relevant platform;

8. testing audio and video where needed.

4. Soul Insight shall not be responsible for any inability to attend or access a webinar arising from the User's internet, device, browser, email-filter,  timezone, or technical issues shall not ordinarily entitle the User to a refund.

20. Webinar cancellation, rescheduling and changes

    1. Cancellation by Soul Insight

If Soul Insight cancels a paid webinar and does not provide a replacement or rescheduled session, or other reasonable alternative, eligible affected purchasers will be entitled to receive a refund of the amount paid for that cancelled webinar.

For bundles or passes, the refundable amount may be calculated using a reasonable allocated value rather than the full bundle or pass price.

2. Rescheduling

A webinar being rescheduled shall not of itself, entitle the User to a refund where Soul Insight provides the rescheduled session or another reasonable alternative in accordance with these Terms.

3. Speaker changes

Soul Insight may replace a speaker with another suitably qualified speaker where reasonably necessary.

A speaker change does not by itself create a right to a refund where the substantive event is still delivered.

4. Technical failure

If a major technical failure under Soul Insight’s reasonable control prevents meaningful delivery, Soul Insight may reschedule the webinar, provide a replacement session, extend replay access or offer another reasonable alternative. Where any such remedy is provided, the User shall not be entitled to a refund:

21. No transfer

    1. Purchases, accounts, webinar tickets, bundle rights, course access and memberships are non-transferable unless Soul Insight expressly agrees otherwise in writing.

2. Soul Insight may at its sole discretion, permit a User to transfer enrolment to a future event, subject to availability, applicable deadlines, any price differences and such administrative requirements as Soul Insight may reasonably impose.

3. Any approval granted by Soul Insight under this Clause shall be discretionary and shall not create an ongoing entitlement.

22. Certificates

    1. Any certificate issued by Soul Insight is a certificate of participation or completion only which does not constitute or confer:

1. a professional qualification;

2. an academic degree;

3. a clinical credential;

4. a licence to practise;

5. a teaching licence;

6. evidence of professional competency;

7. authorisation to diagnose or treat;

8. accreditation unless expressly stated.

2. Soul Insight reserves the right to require completion of specified activities before issuing a certificate and may withhold or revoke a certificate obtained through fraud, account sharing or other serious breach.

23. Intellectual property

    1. Unless otherwise stated, all intellectual property rights in and to the Services and all content made available through the Services are owned by, licensed to or lawfully used by Soul Insight and/or its licensors.

2. Without limitation, such intellectual property may include:

1. the Soul Insight name and logo;

2. Parenting ADHD branding;

3. curriculum;

4. course structure;

5. lectures;

6. scripts;

7. slides;

8. recordings;

9. videos;

10. animations;

11. Adam and Sara characters;

12. illustrations;

13. worksheets;

14. handouts;

15. quizzes;

16. assignments;

17. frameworks;

18. graphics;

19. photographs;

20. audio;

21. text;

22. designs;

23. trademarks;

24. downloadable files;

25. community resources;

26. webinar content.

3. Nothing in these Terms transfers ownership of any intellectual property rights to the User.

24. Limited personal-use licence

    1. Subject to the User's payment of all applicable fees, authorised access and compliance with these Terms, Soul Insight grants the User a limited, revocable, non-exclusive, non-transferable licence to:

1. access the purchased service during the applicable period;

2. view content for personal learning;

3. download authorised resources;

4. print a reasonable number of copies for private household use;

5. use strategies and blank worksheets privately with your own family.

2. Where the User has purchased an authorised Couple Plan, each named account holder may use the material for that household’s private use, subject to these Terms.

25. Prohibited use of content

    1. Except with the  prior written consent of Soul Insight, the User shall not:

1. share an account;

2. share login credentials;

3. forward downloadable files;

4. upload materials to another website or platform;

5. distribute copies;

6. sell or sublicense content;

7. reproduce substantial content;

8. republish content;

9. translate and distribute content;

10. adapt content into another commercial product;

11. use content to deliver paid classes, workshops or consultations;

12. use content as an organisational training resource;

13. remove branding, watermarks or copyright notices;

14. record, photograph or screenshot protected sessions or content;

15. livestream a session;

16. scrape or systematically extract content;

17. bypass access controls;

18. use content to train an artificial-intelligence model or dataset;

19. create confusingly similar materials or characters; or

20. claim Soul Insight’s content as your own.

2. Educators, clinics, schools, employers, associations and organisations require a separate written licence for institutional and/or commercial use.

26. Webinar recording restrictions

    1. Soul Insight may record its webinars for the purposes of service delivery, replay access, quality assurance, training or such other purposes as described in these Terms and the Privacy Policy.

2. The User must not, without prior written permission of Soul Insight:

1. record audio;

2. record video;

3. take systematic screenshots;

4. copy chat;

5. livestream;

6. rebroadcast;

7. distribute a replay;

8. share access links.

3. These restrictions are intended to protect Soul Insight's intellectual property rights, the privacy of speakers and participants, the confidentiality of children and families discussed during the webinar, and the integrity of the learning environment.

27. Participant appearance in recordings

    1. A webinar recording may  incidentally capture a participant's name, image, voice, chat messages, poll responses or questions where the participant voluntarily enables a camera or microphone, posts in the chat, participates in a poll, submits or asks a question, or otherwise interacts during the webinar.

2. Participants who prefer not to be identifiable should keep their camera switched off, remain muted, use an appropriate display name, avoid sharing identifying information and submit generalised questions where appropriate.

3. Soul Insight may edit or anonymise participant material before making a recording available for replay or public publication.

4. Separate consent will be obtained before Soul Insight uses an identifiable participant’s name, image, voice, testimonial or contribution prominently for promotional purposes.

28. Community access

    1. Membership community access is a conditional privilege, not an unrestricted public forum.

2. The User must comply with these Terms, the community guidelines, moderator instructions, privacy requirements and applicable law when accessing or participating in any Soul Insight community.